Shipping policy

Shipping and delivery

FindCartRepeat (FCR) fulfils corporate gifting orders across India. Delivery availability, charges and timelines depend on the approved kit, quantity, personalisation and destination list. The accepted quote or order confirmation states the order-specific plan.

When the timeline starts

For a quoted custom order, production begins after we receive the purchase order or written acceptance, final kit specification, approved artwork and personalisation data, the agreed advance, and the confirmed quantity-by-address delivery list. A change after approval may require a revised price or schedule, which we will confirm before proceeding.

Indicative lead times

Simple stocked kits may be quicker. Fully customised, named or multi-location projects commonly take approximately 3–5 weeks after the approvals above, including production, quality checks and delivery planning. This is an estimate, not a guaranteed delivery date. We will agree any time-critical deadline in writing and notify you promptly if a material delay arises. Courier transit times vary by PIN code, shipment size and service availability.

Charges, taxes and locations

Shipping, packaging, multi-address distribution and applicable taxes are shown in the final quote or at checkout before payment. For multi-location orders, the approved address sheet should include each complete address, PIN code, contact number and quantity. We will confirm the total quantity against the kit count. Address changes after dispatch may incur carrier charges; we will seek approval for additional charges before arranging them. International delivery is available only when expressly agreed in writing.

Dispatch and tracking

We perform the agreed pre-dispatch QC and share shipment or tracking details when the carrier provides them. An order may be dispatched in multiple consignments, especially for multiple offices or individual recipients. Where the accepted quote calls for the balance to be paid after QC and before dispatch, we will send the order-specific invoice or payment link at that stage.

Delays, missed delivery and transit issues

If delivery is delayed or tracking stops updating, email us with the order or PO number and affected address. We will investigate with the carrier and propose a practical resolution, including redelivery, replacement or refund where appropriate under our Return and refund policy. If a parcel is damaged, missing or short on arrival, please retain the packaging and contact us as soon as practical, preferably within 7 calendar days. Incorrect or incomplete buyer-supplied addresses and failed delivery attempts may require a new delivery date and additional carrier charge. Any transit insurance or special handling applies only if it is expressly included in the accepted quote; we do not imply that every shipment is insured.

For delivery questions, contact support@findcartrepeat.com.