Refund policy

Returns, refunds and cancellations

FindCartRepeat (FCR) creates corporate gift kits to an approved brief. This policy applies to website purchases, paid samples and quoted bulk orders, unless a written quote or purchase order expressly sets a different commercial process. Nothing here limits rights that cannot be excluded under applicable law.

Before production

An RFQ or cart estimate is not a confirmed bulk order. We confirm the final specification, quantity, artwork, price, taxes, delivery locations and timetable in writing. For a confirmed order, tell us promptly if you need a change or cancellation. Before sourcing or production begins, we will refund amounts paid, less any specific non-recoverable cost that you approved in writing. After sourcing, personalisation or production begins, a change-of-mind cancellation may not be possible; we will explain completed work and unavoidable costs before calculating any refund.

Personalised and made-to-order items

Gift boxes, branded packaging and items personalised with a company logo or recipient name are produced for the approved order. They cannot normally be returned for a change of mind after production. This does not affect remedies for goods that are damaged, defective, missing or materially different from the approved specification.

Non-personalised stocked items

For an item sold directly through checkout that is not personalised or made to order, email us within 7 calendar days of delivery to request a change-of-mind return. The item must be unused, in its original condition and packaging. We will provide the return instructions and confirm any applicable return-shipping cost before you send it. We do not impose a blanket restocking fee. Food, perishable goods and items identified as non-returnable before purchase may be excluded where permitted by law.

Problems with an order

If an item arrives damaged, defective, short or different from the approved specification, email support@findcartrepeat.com with the order or PO number, affected quantity and clear photographs as soon as practical, preferably within 7 calendar days of delivery. Please retain the item and packaging while we investigate. We will assess the claim and offer an appropriate replacement, correction or refund as applicable. We will cover reasonable return shipping for an approved fault claim. A reporting window does not remove any rights available under law.

Samples and payments

A physical sample is quoted and paid for before it is made or dispatched. Once sample production starts, its fee is normally non-refundable except where we fail to supply the agreed sample or it is defective. Any credit of the sample fee against a bulk order must be stated in the written quote. Bulk payment milestones, commonly 60% after PO, specification and artwork approval and 40% after QC approval but before dispatch, apply only when stated in the accepted quote or invoice. Paying an advance does not waive valid quality claims.

Refund method and delivery issues

Approved refunds are returned to the original payment method where possible; we will initiate them within 10 business days after agreeing the amount, and the payment provider may take additional time. If an address supplied by the buyer is incorrect or a delivery is refused or missed, we will help arrange redelivery; any extra carrier cost will be confirmed before charging. If a parcel is lost or damaged in transit, contact us so we can investigate with the carrier and resolve the affected items. Do not return goods without first receiving instructions from FCR.

Contact: support@findcartrepeat.com.